To Place Orders or for Product Support call: 1-888-617-3482

Brought to You By Hormel Health Labs

FAQs

FAQs

 

 
Shipping
1.) Does Free Shipping apply to my order?

If you live in the continental U.S.  we are happy to offer free shipping on all orders of $40 or more. Frozen orders are serviced by foodservicedirect.com.

We are not able to ship products to Alaska, Hawaii or Puerto Rico at this time.

2.) What are the shipping selections available on my order?

All orders $40 and over are shipped FREE by UPS ground. Orders placed by Noon Eastern Time, on Monday through Friday, will ship the following business day, unless the order is placed on a national holiday such as Christmas, Thanksgiving, New Year Day, Memorial Day, Labor Day & July 4th. Orders entered on Saturday or Sunday will ship on Tuesday.

3.) When will I receive my order tracking number?

An email including the tracking number will be received the day after your order is shipped.

Thickeners
1.) How should I prepare a thickened liquid for the best results?

Prepare it as close to the mealtime as possible. Do not make it in advance, or freeze or refrigerate the product.

2.) Why is the viscosity of a thickened liquid decreasing to a thin liquid while consuming the product?

Because the modified starch of the thickener reacts negatively to saliva, reversing the thickening effect.

3.) How do I prepare nectar, honey and spoon thick liquids?

Just refer to the mixing chart for directions on bulk use of THICK & EASY® Instant Food & Beverage Thickener for various sizes of liquids. The nectar and honey thick packets are measured for 4oz of liquid. Two nectar thick packets are used to thicken 4oz of liquid to a spoon thick consistency.

4.) What is the difference between THICK & EASY ® Instant Food & Beverage Thickener and THICK & EASY ® Plus Instant Food & Beverage Thickener?

THICK & EASY® Plus Instant Food & Beverage Thickener is a modified cornstarch that is fortified with 18 vitamins and minerals. THICK & EASY® Instant Food & Beverage Thickener is not fortified. They both thicken the product to the proper consistency.

5.) What is the ingredient source of THICK & EASY® Instant Food & Beverage Thickener and THICK & EASY® Plus Instant Food & Beverage Thickener?

Modified cornstarch.

Thickened Beverages-Dry Mixes
1.) Why are the coffee and tea decaffeinated?

They are decaffeinated so they do not negatively interact with medications or cause dehydration.

2.) Can you add creamer or sweetener to THICK & EASY® Thickened Coffee & Tea?

A small amount can be added without affecting the consistency of the liquid.

Thickened Beverages-Ready to Serve
1.) What is HYDROLYTE® Thickened Water?

Thickened water with lemon and sweetener added.

Thickened Dairy
1.) What type of milk is used in THICK & EASY® Thickened Dairy?

2% milk.

Pureed Side Dishes
1.) How is THICK & EASY® Pureed Bread Mix prepared?

There is no cooking required.

To prepare two slices: Combine 1/4 cup dry mix into mixing bowl and add six tablespoons cold water.

Rapidly whisk with a wire whip until well combined. Immediately pour into a pan that has been coated with oil and use a spatula to smooth the surface. Let bread stand for 30 minutes prior to serving.

2.) What other ingredients are needed to prepare the THICK & EASY® Instantized Pasta and Rice?

THICK & EASY® Instant Food & Beverage Thickener is one of the ingredients necessary to prepare the product. Other ingredients include kitchen pantry items such as butter and salt.

Fortified Nutritional Shakes-Ready to Serve
1.) What is No Sugar Added MED PASS® Fortified Nutritional Shakes

It’s a carbohydrate-controlled supplement designed for individuals with diabetes, hyperglycemia and glucose intolerance.

2.) What is MED PASS® Fortified Nutritional Shakes?

It’s a ready-to-drink supplement that supplies a concentrated amount of protein and calories and is also fortified with 25% of the RDA for essential vitamins and minerals.

Protein & Calorie Supplements
1.) What is the difference between MULTI MIX™ and HIPROCAL® Protein & Calorie Supplement Mix vs. PROPASS® Whey Protein Supplement Protein Supplement Powder?

MULTI MIX™ and HIPROCAL® Protein & Calorie Supplement Mix provides calories and protein. PROPASS® Whey Protein Supplement Protein Supplement Powder primarily supplies protein with a minimal amount of calories.

2.) What is the difference between MULTI MIX™ and HIPROCAL® Protein & Calorie Supplement Mix?

HIPROCAL® Protein & Calorie Supplement Mix is lactose reduced and formulated for those with sensitivity to lactose.

Protein & Calorie Drink Mixes
1.) What is HORMEL SOLUTIONS™ Reduced Calorie Instant Breakfast Mix?

It’s designed for those who need extra protein, but not calories. It offers less sugar than regular instant breakfast and can be given to individuals who have diabetes. It is also still fortified with at least 30% of the RDA for essential vitamins and minerals.

2.) What are the nutritional differences between the various drink mixes?

Refer to Nutritional Shake Mixes attachment.

3.) What are protein and calorie drink mixes?

They are powdered mixes that are added to milk. The mixes supply an increased amount of protein and calories with varying degrees of fortification for essential vitamins and minerals.

Fiber Added Drinks, Powder & Fruit Mix
1.) What is a Prebiotic in FIBERBASICS® Instant Soluble Fiber?

Prebiotics are foods that stimulate the growth of healthy intestinal bacteria that contribute to improved immunity.

2.) What is the fiber/serving of all three varieties of fiber products?

FIBERBASICS® Instant Soluble Fiber - 4.5 grams
FIBERBASICS™Fruit and Fiber Mix - 3 grams/2 oz.
FIBERBASICS® Fiber Added Drinks - 3 grams/4 oz.

3.) What is the source of fiber in FIBERBASICS® Fiber Added Drinks?

Acacia gum.

4.) What is the source of fiber in FIBERBASICS™ Fruit and Fiber Mix?

All natural soluble fiber derived from prunes, dates and raisins.

5.) What is the source of fiber in FIBERBASICS® Instant Soluble Fiber Powder?

Larch Fiber (Arabinogalactan); a naturally occurring dietary fiber extracted from native larch trees.

Broths, Gravies & Sauces
1.) How do I use the HERB-OX® Broth packets?

They are measured to prepare a 6oz bowl of broth, or can also be used as a food seasoning.

Reduced Calorie Desserts
1.) What else should consumers know about reduced calorie desserts?

SIN FREE® Fat Free Cake Mixes are reduced calorie and fat free. SIN FREE® Instant Pudding Mixes are reduced calorie, fat free and sugar free. HORMEL SOLUTIONS™ Reduced Calorie Instant Custard Mix is only reduced calorie.

Specialized Nutrition-Dry Mixes
1.) What is the recommended serving size?

Two packets/servings per day.

2.) What is arginine?

Arginine is a conditionally essential amino acid that increases wound healing by enhancing collagen synthesis.